Glamingo Terms of Use for Merchants

Article 1: (Purpose)

This website and mobile application ("Platform") is owned and operated by Glamingo.ai Pte. Ltd. ("We," "Glamingo.ai," or "Company"). These Terms of Use ("Terms") govern your access to and use of the Platform as a Merchant. By registering as a Merchant or using our Platform, you agree to be bound by these Terms, our Privacy Policy, and any additional policies referenced herein.

Article 2: (Definitions)

The following terms shall have the meanings set forth below:

• "Services" means all services provided by Glamingo.ai through the Platform, including but not limited to marketplace functionality, AI-powered matching, booking management, payment processing, and analytics tools.
• "Merchant Account" means the account created by a beauty or wellness service provider to list and manage their services on the Platform.
• "Merchant" or "You" means any individual or business entity that registers to offer beauty or wellness services through the Platform.
• "Customer" means end users who book or purchase services through the Platform.
• "Content" means any information, text, images, videos, reviews, or other materials submitted by Merchants to the Platform.
• "Booking" means any appointment or service reservation made through the Platform.

Article 3: (Use of Platform)

3.1 Terms Amendments

Glamingo.ai may amend these Terms of Use at any time when deemed necessary without notice. Users shall check the Terms of Use regularly to ensure they understand the Terms that apply at that time.

3.2 Amendment Effectiveness

Unless separately prescribed by Glamingo.ai, amendments to the Terms of Use shall come into force at the time that the amended Terms of Use is displayed on the Platform. In such case, the amended Terms of Use shall apply for use of the Platform.

3.3 Agreement Requirement

If you do not agree to these Terms, you must not use our Platform.

3.4 Reference Copy

We recommend that you save a copy of these Terms of Use for future reference.

Article 4: (Platform License and Usage Rights)

4.1 License Grant

Subject to your compliance with these Terms, Glamingo.ai grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purpose of offering your beauty and wellness services to Customers.

4.2 Usage Restrictions

You may not:

• Use the Platform for any unlawful purpose or in violation of these Terms
• Interfere with or disrupt the Platform's functionality through spamming, hacking, uploading computer viruses or time bombs, or any other means expressly prohibited by any provision of these Terms or by law
• Attempt to gain unauthorized access to our systems
• Use automated tools to access the Platform without permission
• Copy, reproduce, or create derivative works of the Platform

Article 5: (Suspend or Withdraw Platform Access)

5.1 Service Suspension

We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

5.2 User Responsibility

You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Article 6: (Merchant Registration and Account Management)

6.1 Eligibility

To register as a Merchant, you must:

• Be at least 18 years old or a duly incorporated business entity
• Be authorized to provide beauty or wellness services in Singapore
• Hold all required licenses, permits, and certifications for your services
• Provide accurate and complete information during registration

6.2 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use of your account
• Keeping your account information current and accurate

6.3 Account Termination

We may suspend or terminate your Merchant Account at our sole discretion if you violate these Terms or engage in fraudulent, harmful, or illegal activities.

Article 7: (Management of User Name and Password)

7.1 Password Security

Merchants may not share their User Name and Password with a third party, or lease or disclose the same to a third party.

7.2 Breach Consequences

If a Merchant breaches the provision of the preceding paragraph, Glamingo.ai may delete the User Name and Password of the Merchant at its own discretion, and Glamingo.ai shall not be liable even if the Merchant or a third party consequently suffers any damage.

7.3 Management Responsibility

Merchants are responsible for managing their User Name and Password.

Article 8: (Content and Intellectual Property)

8.1 Your Content

You retain ownership of Content you submit to the Platform but grant Glamingo.ai a worldwide, royalty-free, non-exclusive license to use, display, reproduce, modify, and distribute such Content for Platform operations and marketing purposes.

8.2 Content Standards

All Content must:

• Be accurate and not misleading
• Comply with applicable laws and these Terms
• Not infringe on third-party intellectual property rights
• Be appropriate and professional in nature
• Not contain harmful, offensive, or discriminatory material

8.3 Content Restrictions

Merchants may not reprint, replicate, analyze, modify, translate, lease, sell, distribute or create derivative works in connection with the Content without the approval of Glamingo.ai.

8.4 Our Intellectual Property

The Platform, including its design, features, algorithms, and trademarks, is owned by Glamingo.ai. You may not use our intellectual property without express written permission.

Article 9: (Third Party Links)

9.1 External Links

Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

9.2 No Control

We have no control over the contents of those sites or resources.

Article 10: (Merchant Obligations and Service Standards)

10.1 Service Quality

You agree to:

• Provide services that meet professional industry standards
• Honor all confirmed bookings made through the Platform
• Maintain appropriate hygiene and safety protocols
• Treat all Customers with respect and professionalism

10.2 Listing Accuracy

All information in your Listings must be:

• Accurate, complete, and up-to-date
• Compliant with applicable laws and regulations
• Free from misleading or deceptive content
• Updated promptly when circumstances change

10.3 Availability Management

You must:

• Keep your availability calendar current
• Respond promptly to booking requests
• Provide reasonable advance notice for any schedule changes
• Honor your stated operating hours and service times

Article 11: (Fees and Payments)

11.1 Platform Fees

Specific fee details are provided in your Merchant Agreement or displayed in your account dashboard.

Glamingo.ai may charge various fees for Platform services, including but not limited to:

• Commission fees on transactions (when payment processing is implemented)
• Subscription fees for premium merchant tiers
• Additional service fees for enhanced features

11.2 Payment Processing

• Currently, payments are processed directly between Merchants and Customers
• Glamingo.ai may implement integrated payment processing in the future, at which time additional terms will apply
• Merchants are responsible for their own payment collection and processing
• You are responsible for all applicable taxes on your earnings

11.3 Future Payment Integration

When integrated payment processing becomes available:

• Payments from Customers will be processed through our designated payment partners
• Merchant payouts will be made according to the schedule specified in your Merchant Agreement
• Additional fees and terms may apply

11.4 Fee Changes

We may modify our fee structure with 30 days' advance notice to Merchants.

Article 12: (Customer Data and Privacy)

12.1 Data Protection

You must:

• Comply with all applicable data protection laws, including the Personal Data Protection Act (PDPA) of Singapore
• Only use Customer data for providing requested services
• Implement appropriate security measures to protect Customer information

12.2 Data Processing

Glamingo.ai processes personal data in accordance with our Privacy Policy. By using the Platform, you acknowledge and agree to our data processing practices.

Article 13: (Reviews and Ratings)

13.1 Review System

Customers may leave reviews and ratings for your services. You agree that:

• Reviews are Customers' opinions and do not necessarily reflect Glamingo.ai's views
• You will not attempt to manipulate the review system
• You may respond professionally to reviews through the Platform

13.2 Review Disputes

If you believe a review violates our content policies, you may report it through our dispute resolution process.

Article 14: (Scope of Warranty)

Glamingo.ai publishes the Platform "as is" without any warranty of any kind, express or implied, as to the operation of the Platform, the accuracy or completeness of the information or the products or services referred to on the Platform, and/or non-infringement. To the fullest extent permissible pursuant to applicable law, Glamingo.ai also expressly disclaims any and all liability to any person whosoever in respect of any loss, damage, death, personal injury or other consequences whatsoever, howsoever caused or arising, suffered by any such person by their use of or reliance upon, in any way, the information contained in this Platform.

Article 15: (Prohibited Activities)

The Platform prohibits the following acts upon the use of the Platform. If Glamingo.ai confirms that a Merchant is conducting any of the prohibited acts, Glamingo.ai may, at its own discretion, take necessary and appropriate measures such as warning to the Merchant, and deletion of the merchant registration. The authority to decide the measures to be taken shall solely belong to Glamingo.ai, and Glamingo.ai shall not accept any inquiries or complaints concerning Glamingo.ai's decision.

1. Act that infringes or may infringe patent rights, utility model rights, design rights, trademark rights, copyrights, trade secrets and other intellectual property rights of Glamingo.ai or third parties
2. Act that infringes or may infringe the property, privacy rights or portrait rights of third parties
3. Act that is in violation of public order and morality or laws and regulations
4. Criminal act or involvement in a criminal act
5. Use of the Platform by impersonating others or use of the Platform for commercial business without Glamingo.ai's permission
6. Act that sends harmful computer programs or files containing viruses
7. Offering services outside your stated qualifications or licenses
8. Discriminating against Customers based on protected characteristics
9. Soliciting Customers to transact outside the Platform to avoid fees
10. Creating fake accounts or manipulating ratings/reviews
11. Sharing inappropriate content or engaging in harassment
12. Competing directly with Glamingo.ai or developing competing platforms using our data
13. Other acts that Glamingo.ai considers to be inappropriate based on rational grounds such as an act of obstructing or hindering the operation of the Platform or the use of the Platform by others

Article 16: (Prohibition and Suspension of Use of Service)

16.1 Suspension Grounds

If Glamingo.ai considers that an event corresponding to any one of the following items has occurred, Glamingo.ai may, based on its own discretion, prohibit or suspend the use of the Platform or take other necessary measures without notification to Merchants:

1. Impairment or infringement of the reputation, credibility or privacy of Glamingo.ai or third parties, or there is a possibility thereof
2. Infringement of the copyrights or other intellectual property rights of Glamingo.ai or third parties, or there is a possibility thereof
3. Loss of, damage to or leakage of the system or data of Glamingo.ai or third parties, or there is a possibility thereof
4. Unauthorized use of the User Name and the Password, or there is a possibility thereof
5. An illegal act, an act of inciting or facilitating an illegal act, or an act that may result in such act
6. An act of obstructing Glamingo.ai from providing service to the Platform, or an act that may result in such act
7. An act of obstructing or hindering the use of the Platform by a third party, or an act that may result in such act
8. Breach of the Terms of Use by a Merchant
9. A Merchant had been prohibited from using the Service on grounds of previously breaching the Terms of Use or other explanatory notes prescribed by Glamingo.ai
10. Other events based on which Glamingo.ai considers necessary to prohibit or suspend the use of the Service or take other necessary measures.

16.2 Disclosure of Reasons

If Glamingo.ai takes measures against a Merchant such as prohibiting or suspending the use of the Platform, Glamingo.ai shall not be obligated to disclose the reason thereof to the Merchant.

Article 17: (Disclaimer)

17.1 Data Loss and Misuse

Glamingo.ai shall not take any measures or be responsible in any way for any direct or indirect damage suffered by Merchants or third parties arising from the loss or leakage of data by Merchants or the use of the Service for any purpose other than the intended purpose.

17.2 Third Party Actions

Glamingo.ai shall not be liable in any way for any damage suffered by Merchants or third parties arising from the leakage, loss or falsification of information by a third party, unless it is resulting from Glamingo.ai's willful act or gross negligence.

17.3 Service Interruptions

Glamingo.ai shall not be liable in any way for any damage suffered by Merchants or third parties arising from the delay, suspension, change, termination, registration, prohibition of use, or suspension of use of the Platform and/or Service, unless it is resulting from Glamingo.ai's willful act or gross negligence.

17.4 Indirect Damages

Glamingo.ai shall not be liable in any way for any indirect, incidental, punitive or derivative damage arising in relation to the Platform and/or Service (including, but not limited to, the delay, non-performance or suspension of the Service).

17.5 Liability Cap

The liability of Glamingo.ai against a Merchant under the Terms of Use shall be limited to the total amount of SGD $1,000 for each event from which the damages have arisen.

Article 18: (Termination of Service)

Glamingo.ai may change the contents of all or a part of the Platform or suspend the provision of the Platform and/or Service without prior notice to Merchants whenever it deems necessary; provided, however, that, Glamingo.ai shall promptly notify Merchants to such effect.

Article 19: (Compensation for Damage)

If a Merchant breaches the Terms of Use, Glamingo.ai may seek damages, seek an injunction, or any other claim against the Merchant.

Article 20: (Governing Law and Agreed Jurisdiction)

These Terms of Use shall be governed by the laws of the Republic of Singapore, without regard to choice of law principles. The Singapore courts shall have exclusive jurisdiction over any disputes.